I just wanted to send a note in regards to the security program you have put into place at the San Francisco Terminal. Representatives from the California Highway Patrol and the Department of General Services have both made comments about the noticeable improvements in security.. They have also noted the professionalism of Jason Solorzano and his staff of officers. Judging by their daily activity reports your officers take a very proactive and assertive roll while performing their duties. I can’t begin to articulate how much I personally appreciate your efforts! Please extend my thanks to your security officers for their great work!
Providing security for MBP is a unique challenge for our security provider. In addition to bringing their security expertise, Overton has developed many specific site polices and procedures to address our security needs. Overton’ officers are well trained and held accountable for maintaining the high standards established by their management team. Management is available 24/7 and responsive to all our concerns. Solutions are promptly delivered in a professional manner. I have complete confidence in Overton’s commitment to provide the high quality of service to MBP and our tenants and visitors.
Overton Security has clearly proven themselves in their ability to deliver on their stated mission goals and has provided our agency with several years of quality security patrol services. They worked closely with us to understand our specific security needs, then employed a defined, yet flexible account strategy which provided reliable daily security patrols and swift alarm response services. From their operational management staff to each of their field security patrol staff, Overton demonstrates attentive and personal dedication to the needs of the client while maintaining a high standard of responsive, high quality security services.
I would like to say that of all the security companies I have contracted with in the past, none has approached the exemplary service provided to the Shopping Centers I managed, by Overton Security. Their Officers are always well trained and supervised, and their management is very responsive and professional. What really stands out is the technology they have at their disposal. With GuradTrax, Direct Access, vehicle video recorders and a 24/7 Control Center, I’m confident they will be prepared with the needed training, supervision, and equipped with the latest technology to handle any situation. I highly recommend Overton Security, and you may contact me at anytime.
Jason, Please see the below email from one of our WORLDPAC Directors. Your officers are doing great job and people are starting to take notice. Thank your for working through the issues with us. What my directors don’t know, is the extraordinary level of time, effort and commitment that you have demonstrated to earn & keep our business. You are an excellent representative of Overton Security and an asset to their company.
Jason, I wanted to let you know that I also stopped by our Emeryville location on my way home on Saturday. I parked on the road OUTSIDE of the fenced area. I was very pleased when your officer approached my car before I even had a chance to put away my phone and get out of the car. I heard Officer Heron call in to base that someone was there before he even knew who I was. After all the approvals were made, he allowed me on site to check to see if our crews locked the vehicles. He never left my side. I was very impressed with how he took ownership of our materials and was showing me some things that he was concerned with. I like knowing that he was watching out for us. Officer Heron is a great member of your team and I am grateful to have met him. Let me complement your company and staff for a great job.
All too often in our busy, modern, fast-paced world; we become complacent when a higher standard of performance is delivered on a regular basis. When it comes to Overton Security I will take this opportunity to correct this oversight, and point out the exemplary service provided to our facilities in Hayward and Sacramento. Although the Officers are always well trained and supervised, what really stands out is the technology they have at their disposal that gives my company full accountability of their services. I’m confident that no matter what happens on my property they will be prepared with the needed staff, training and technology to handle it.
Your Direct Access program has been a God sent. I love that it automatically uploads all my security documents to a web portal that only I can access. I’m no longer having to rummage through files to find an archived document, I just use the search function, and there it is. When I come in each morning all reports from the previous night are there waiting for me, I click on the link and the document pops up. I’m also able to confirm the guards activities with your new NFC technology giving me accountability. Direct Access is very user friendly and I highly recommend it to Property Managers who want to save time and take control of their security.
I would like to thank Overton Security for their services. The officers I met were very courteous and friendly and were prompt and professional. They were very professional and carried out what we requested. We truly appreciate the great service and attention during our emergency and a security need for which we were not prepared. Thanks again.
I just wanted to send a no to say how pleased I am with Overton Security. The overall attentiveness to our property is outstanding. I will be notifying the upper management of the professionalism and exceptional service that we are receiving. I will also set in motion the process to have Overton Security as the security services on the other properties in my portfolio. Thanks again for the excellent service!
